Ms. Lilian Chipunza

Ms. Lilian Chipunza

Event topic: Innovative product design strategies in a rapidly changing environment

Lilian Chipunza is a Fellow of the Actuarial society of South Africa with extensive experience in the financial services industry having worked in Zimbabwe and South Africa. She recently moved into a business role in Absa Life ‘s Program to create future fit capabilities for the business. Her role drives a holistic approach to solving customer and business problems to deliver innovative customer centric solutions while focusing on sustainability. Prior to this role, Lilian was the Accountable Lead to drive Innovation and Digital transformation leading a multi-disciplinary team. She has also held the roles of Actuarial Business Partner and Head of Product Development for Absa Regional Offices with Absa Life. Before Joining Absa Life, she held various senior roles at Metropolitan championing product development and customer value propositions for the mass markets and alternative distribution channels. She started at her career at Old Mutual Zimbabwe in the Pensions division but quickly found her passion in product development where she finds purpose in creating products that can make a real difference at the most critical moments of life. She is also passionate about financial inclusion as this can empower ordinary people to lead better lives. She is a wife and mother to a beautiful daughter and two very busy boys that keep her young. In her spare time, she loves to empower young girls to be the best versions of themselves through initiatives such as playing netball with them.